frequently asked Questions


product

What's in kukki cocktails?

kukkis are made and bottled carefully and with a lot of love, partly by hand in our cocktail manufactory in Berlin / Wustermark. Only the best ingredients make it into a kukki cocktail and you can taste it!

kukkis are free from artificial colors and preservatives. Thanks to selected, fruity fresh ingredients, kukki simply taste fantastic and do not need any flavor enhancers. In addition, all our cocktails are free of lactose and gluten. They are also vegan.

How are kukki cocktails made?

We do everything ourselves in our own production. With love and partly by hand: from sticking on the label, to mixing the delicious cocktails, to filling the bottle with ice and fresh fruit.

How long do kukki cocktails keep?

When stored correctly, our kukki have a shelf life of at least 12 months. You can find the best before date on the bottle. Make sure to keep the cold chain. After the delivery or your purchase, you should store the kukki in your freezer.

How do I store kukki cocktails?

Make sure to keep the cold chain. After the delivery or your purchase, you should store the kukki in your freezer.

Why do I need kukki Cocktail in my company?

✅ Ice cream and fresh fruit already included
✅ Vegan, gluten and lactose free
✅ Without flavor enhancers
✅ No artificial colors
✅ No preservatives
✅ Prepared in 30 seconds
✅ Can be frozen for at least 12 months
✅ IFS Higher Level certified

My kukki cocktails have thawed, now what?

If there is no more ice in your kukki cocktail before you open it because it has already been completely thawed, you should no longer consume it.

In addition, kukki must not be refrozen once they have completely thawed, as the bottles could burst.

Are there non-alcoholic kukki cocktails?

Unfortunately, the physical implementation of a non-alcoholic cocktail as kukki is not as easy as with alcohol. At the moment there are no alcohol-free kukki cocktails.

Can I drink kukki cocktails?

Due to the alcohol content, kukkis are of course not suitable for pregnant women, children and young people under the age of 18. Not for driving, of course - don't drink & drive! We have decided to make our kukkis only available from the age of 18. This was our conscious decision as we believe that cocktails should not be consumed until the age of 18. Whether with wine or with spirits.

What is the kukki toaster?

We have developed the kukki toaster for the special needs of gastronomy, with which a frozen kukki can be prepared within 30 seconds.

Just put it in, wait a moment, shake and serve. Learn more about the installation and setup in our installation video .

Connect toaster
Individually fused outlet. No multiple socket strip!

Set toaster
20 seconds = freezer at -14 degrees
30 seconds = freezer at -18 degrees (default)
40 or 50 seconds = freezer below -20 degrees

Toast cocktails
Place the bottle gently in the toaster. The toaster switches on automatically. When the light goes out, the kukki is ready.

Shake
Shake the kukki upside down vigorously before opening.

Serve
Open the bottle, insert the straw and Cheers!

Can I test the kukki toaster?

No, because as a trader you have the opportunity to purchase our starter bundle with the kukki toaster at a special price.

It is best to speak to your specialist advisor or simply register here and order in our commercial shop .

Why are kukki cocktails vegan?

Many juices and wines are not vegan because animal products are used as technical auxiliaries in their production.

For example, animal gelatine is often used to clarify juice, wine and the like to filter the drink.

Since no gelatine can be detected in the end product, it does not have to be labeled. With our product, the process of clarification with gelatine is omitted, which is why we also stand for vegan drinks, completely without animal additives.

Can I rent the kukki toaster?

You can rent our kukki toaster for your event from one of our partners. Find a landlord now and rent a kukki toaster .

Why don't kukki cocktail bottles burst?

Our cylindrical ice cubes are produced and frozen under high pressure using a patented process. This is how the ice cubes get into the bottles and then into the freezer. This procedure allows our kukki cocktails to be frozen without the bottles bursting.

What length should drinking straws be?

We recommend a length of at least 23 cm so that the straw does not submerge in the bottle.

Our original kukki cocktail glass straws from HALM (Made in Germany), with a length of 27 cm, go perfectly with our glass bottles, both visually and haptically.

Our kukki Cocktail organic drinking straws (Made in Germany), for commercial use, have a length of 25 cm and can also be used for other cold and hot drinks.

Warum ist in meinem kukki Caipi kein Rohrzucker?

Jeder kukki Caipi wird mit Rohrzucker per Hand hergestellt. Du kannst die Zuckerkristalle nur nicht mehr so gut erkennen, da die Kristalle ihre braune Farbe durch die Säure der Säfte verlieren.

preparation

How does the preparation in the warm water bath work?

Thaw in a warm water bath for 3-4 minutes.

Your kukki is ready when the ice cream is solid and the alcohol is liquid.

Shake the bottle upside down and then open it.

Pierce the ice with a drinking straw. Cheers!

How does the preparation work in the kukki toaster?

Defrost in seconds in the kukki toaster.

Your kukki is ready when the ice cream is solid and the alcohol is liquid.

Shake the bottle upside down and then open it.

Pierce the ice with a drinking straw. Cheers!

Find out more about the kukki toaster here or watch the installation video directly.

How do I prepare many cocktails in a short time?

The trick is that only one person toasts and another person just prepares. In this way, a rhythm can be maintained that allows 120 kukki to be served in 10 minutes.

details
• 32A CEE connection for 6 toasters
• 16A CEE connection for 3 toasters
• Offer a maximum of 3-4 varieties
• 6 toasters = approx. 720 cocktails per hour
• 5 hour event = 3500 bottles

Can I thaw kukki cocktails in the air?

Naturally! Please note, however, that depending on the outside temperature and the temperature of the freezer, there will be different thawing times that we cannot predict.

If you want to offer a lot of kukki cocktails at an event, we recommend using our kukki toaster. You can rent it from one of our partners , buy it from a wholesaler or buy it in our online shop.

Are kukki cocktails still good when they're thawed at the neck?

It doesn't matter too much, since it's just alcohol that's collected on your throat. You can just freeze it again. Note that once the kukki has completely thawed, it must not be refrozen, otherwise the bottle could burst.

Availability

Where can I buy kukki cocktails?

You can find kukki cocktails in the catering trade , at Kaufland in the freezer, in wholesale or in our online shop .

Use our shop finder to find kukki dealers near you.

It is best to call your local dealer beforehand to find out the current stock.

How much do kukki cocktails cost?

Private
You can get a few selected kukki cocktails from around €3 in retail stores.

In our private online shop you can have kukkis conveniently delivered to your home from €4.89.

commercial
As a trader, it is best to contact your wholesaler.

After successful registration , you can order under commercial conditions in our commercial shop.

Use our shop finder to find kukki dealers near you.

It is best to call your local dealer beforehand to find out the current stock.

Where can I find kukki cocktails at Kaufland?

You can usually find our 3-pack of kukki cocktails in the checkout area with the ice cubes and not with the spirits.

All Kaufland branches stock our kukki cocktails, as the range is managed centrally by Kaufland. It's best to ask for information. Say it's frozen cocktails and you're not looking for cookies.

Use our shop finder to find kukki dealers near you.

It is best to call your local dealer beforehand to find out the current stock.

Where can I find kukki cocktail at wholesalers?

You can find kukki cocktails in the frozen section of some self-collection retailers. Your wholesaler can probably tell you more about this.

Use our shop finder to find kukki dealers near you.

It is best to call your local dealer beforehand to find out the current stock.

Which kukki cocktail varieties are available at Kaufland?

At Kaufland you will find our Mojito, El Presidente, Wild Passion Fruit and Pink Grapefruit as a single-origin pack of 3 in the freezer.

Why aren't there more kukki cocktail varieties at Kaufland?

The Kaufland headquarters decides which varieties are included in the range. That's why it's best to write Kaufland.

You can order all varieties in our online shop .

In which countries is kukki cocktail available?

So far, you can buy kukki cocktails in Germany, Iceland, the Netherlands and Switzerland. But we are determined to conquer the whole world.

Use our shop finder to find kukki dealers near you.

Why don't you ship outside of Germany?

kukki cocktails must be sent frozen by express. International shipping is therefore not possible. kukki cocktails are currently available in Germany, the Netherlands and Switzerland.

Use our shop finder to find kukki dealers near you.

Are there kukki cocktail mix boxes in wholesale?

No, but some self-collection retailers offer kukki cocktails individually.

Use our shop finder to find kukki dealers near you.

It is best to call your local dealer beforehand to find out the current stock.

an order

Why are the shipping costs so high?

We send all packages frozen via DPD Food so that you can get your kukki cocktails in your hands quickly and to ensure that they are kept cool throughout.

Instead of sending our kukki cocktails in cheap polystyrene boxes, we send them in expensive but sustainable insulating packaging made from recycled waste paper.

Do you want to save on shipping costs? Use our shop finder to find kukki dealers near you.

Why do I have to order at least 12 bottles?

Due to the costs for the sustainable insulating packaging made from recycled waste paper, dry ice, express shipping and the additional logistical effort, this is the smallest quantity that we can offer in our online shop.

Alternatively, you can buy the 3-pack at Kaufland.

Use our shop finder to find kukki dealers near you.

What do I do with the dry ice?

Before the dry ice can be disposed of, it has to evaporate completely. This takes about 48 hours.

To do this, place it in an open container. Place this outside or in a very well ventilated area. After vaporization, simply dispose of the packaging in the waste paper.

Note that the dry ice is kept out of the reach of children and animals!

Why is my discount voucher not working?

Our discount campaigns are automatically activated in your shopping cart.

Discount vouchers cannot be combined with one another and multiple discount vouchers cannot be redeemed at the same time.

A cash payment or account credit is not possible.

Note:
Our discount voucher from the "Thank you" envelope is only valid for our kukki boxes in the private online shop.

What exactly is the Trusted Shops certificate?

With us you are on the safe side! kukkicocktail.com was awarded the Trusted Shops seal of approval , which has stood for security when shopping online since 1999.

Before a company is awarded the Trusted Shop seal of approval, it is checked in extensive tests by selected internet experts.

These tests include, for example: transparency in pricing, creditworthiness, dealing with data protection and the customer service offered.

A money-back guarantee is also offered to the customer thanks to the Trusted Shop test mark . This applies, for example, if your purchased product is not delivered to you. After placing your order, you have the option of registering for the Trusted Shops money-back guarantee free of charge. There is detailed information on the money-back guarantee here.

You have these advantages as a kukki and Trusted Shops customer:

- In the event of non-delivery or return of the goods, you are guaranteed buyer protection .

- In the event of credit card misuse, the deductible will be refunded to you.

- You are guaranteed an uncomplicated and quick solution to the problem .

The Trusted Shops ratings: Find out here how our customers rate our service and rate us too!

Can kukki cocktails be ordered as a sample/trial pack?

If you want to try kukki cocktails as a trader, you can make an appointment with our sales force here .

Alternatively, you can put together a box of 12 in our private online shop at any time and have it delivered to you.

Do I get drinking straws for free as a trader?

So that your customers can enjoy our kukki cocktails with the best possible taste, we offer high-quality organic drinking straws at a very attractive price.

Organic drinking straws made from organic raw materials based on sugar, glucose and wood, which comply with legal requirements and do not soften after a few minutes or distort the taste.

Check them out now in our commercial commercial online shop .

Do I get free advertising material?

As an active commercial customer, you are welcome to contact our customer service .

Lieferung

Wann erhalte ich meine Lieferung?

Wir versenden von Dienstag bis Donnerstag innerhalb von 24 - 48 Stunden. Einen Tag vor gesetzlichen Feiertagen versenden wir nicht. Du bekommst eine Versandbestätigung, sobald das Paket unser Lager verlässt. Du kannst den Sendestatus zu jeder Zeit überprüfen.

Bitte stelle bei der Bestellung unserer Cocktails sicher, dass jemand das Paket annehmen kann, da es sonst wieder zurück ins Depot geschickt wird und dort auftaut.

Die Bestellung ist nicht angekommen, was nun?

Mit deiner Sendungsnummer erhältst du bei DPD eine detaillierte Auskunft. Eventuell wurde an eine andere Person z.B deinen Nachbarn zugestellt.

Falls du DPD eine Abstellgenehmigung erteilt hast, können wir dir in diesem Fall nicht weiterhelfen. Mehr Informationen findest du beim Support von DPD.

Wie funktioniert der Tiefkühlversand?

Das Versenden von Tiefkühlwaren ist nicht ganz einfach. Unsere Logistik hat ein Verfahren entwickelt, damit alles, was du bei uns bestellst, sicher und lückenlos tiefgekühlt bei dir ankommt. Darum versenden wir nur unter der Woche. In der Regel erfolgt die Zustellung einen Tag nach der Versandbestätigung mit DPD Food Express.

Unsere Cocktails werden mit viel Sorgfalt per Hand in unserer nachhaltigen kukki Box mit Trockeneis und Paperfloc Isoliermaterial verpackt. Diese wiederum kommt dann in einen stabilen Versandkarton. Das Trockeneis sorgt für eine lückenlose Kühlkette. So können wir bei einem Versand garantieren, dass die Ware tiefgekühlt bei dir ankommt.

Damit das auch so bleibt, packst du deine Bestellung direkt nach der Lieferung wieder in die Tiefkühltruhe - nicht in den Kühlschrank. Das Trockeneis verflüchtigt sich übrigens auf dem Transportweg, das ist ganz normal. Sollten bei Lieferung noch Reste vorhanden sein, fass sie sicherheitshalber nur mit Handschuhen an und lass sie im Freien ausdampfen - beachte die Hinweise zum Thema Trockeneis. Sobald sich das Trockeneis komplett verflüchtigt hat, kannst du die leeren Beutel entsorgen.

kukki Cocktail Tiefkühlversand mit Paperfloc Isolierung
• 
Nachhaltige Isolierverpackung aus recyceltem Altpapier, hohe Isolierleistung
• 
Isolierschicht besteht aus Zellulosefasern (unbedenklich für Lebensmittel)
• Entsorgung der Hülle sowie der paperfloc Isolierelemente als Ganzes im Papiermüll

Kann ich die Lieferung oder den Abstellort anpassen?

Du kannst versuchen deine Lieferung unter der DPD Sendungsverfolgung anzupassen oder Informationen für den Zusteller hinterlegen. Wir können das für dich nicht übernehmen.

Mehr Informationen findest du bei DPD.

Meine Lieferung ist beschädigt, was passiert jetzt?

Das tut uns natürlich sehr leid und sollte nicht passieren. Bitte fülle unser Kontaktformular mit dem Betreff "Rückfrage zu meiner Bestellung" aus.

Recycling

How do I dispose of the empty kukki Cocktail glass bottles?

kukki cocktail glass bottles are non-returnable and are not subject to a deposit.

For this we are connected to the Landbell Recycling System. This means that the bottle comes into a waste glass container at your location and, in most cases, is processed into a new glass product directly in your region.

Please do not dispose of empty kukki cocktail bottles in your household waste.

Help protect the environment and visit the nearest clear glass container.

How do I dispose of the insulating packaging?

Paperfloc is a sustainable insulating packaging made from recycled waste paper, where the insulating layer consists of cellulose fibres. The paperfloc insulating mats can be disposed of as a whole in the paper waste or you can simply use them at your next kukki picnic.

Marketing

Where can I find photos that I can also use?

In our download area you will find social media templates that you are welcome to use. In addition, you will also find other advertising material for individualization there.

Can kukki Cocktail be my sponsor?

No and yes. Feel free to check out our collaboration page to learn more.

Can I get press material from you?

In our press area you will find free texts and images.

In our download area you will find image material that you are welcome to use.

Can I adapt the print data to my needs?

All print templates from our download area can be individualized by you, as long as our design and the recognition value remain. You can add more information, your logo or your prices to all print data.

Did I really win the competition?

We will notify you via direct message with our official Facebook/Instagram account and announce all winners in the comments of the respective post. Unfortunately, there are often fake accounts in circulation that indiscriminately flood our community. Please check the account that is contacting you and never reply with your contact information unless you are 100% sure.

Bekomme ich gratis Werbemittel?

Als aktiver gewerblicher Kunde kannst du dich gerne bei unserem Kundenservice melden.

contact form

* Required fields

Popular Questions

How do I store kukki cocktails?

Make sure to keep the cold chain. After the delivery or your purchase, you should store the kukki in your freezer.

Wie funktioniert der Tiefkühlversand?

Das Versenden von Tiefkühlwaren ist nicht ganz einfach. Unsere Logistik hat ein Verfahren entwickelt, damit alles, was du bei uns bestellst, sicher und lückenlos tiefgekühlt bei dir ankommt. Darum versenden wir nur unter der Woche. In der Regel erfolgt die Zustellung einen Tag nach der Versandbestätigung mit DPD Food Express.

Unsere Cocktails werden mit viel Sorgfalt per Hand in unserer nachhaltigen kukki Box mit Trockeneis und Paperfloc Isoliermaterial verpackt. Diese wiederum kommt dann in einen stabilen Versandkarton. Das Trockeneis sorgt für eine lückenlose Kühlkette. So können wir bei einem Versand garantieren, dass die Ware tiefgekühlt bei dir ankommt.

Damit das auch so bleibt, packst du deine Bestellung direkt nach der Lieferung wieder in die Tiefkühltruhe - nicht in den Kühlschrank. Das Trockeneis verflüchtigt sich übrigens auf dem Transportweg, das ist ganz normal. Sollten bei Lieferung noch Reste vorhanden sein, fass sie sicherheitshalber nur mit Handschuhen an und lass sie im Freien ausdampfen - beachte die Hinweise zum Thema Trockeneis. Sobald sich das Trockeneis komplett verflüchtigt hat, kannst du die leeren Beutel entsorgen.

kukki Cocktail Tiefkühlversand mit Paperfloc Isolierung
• 
Nachhaltige Isolierverpackung aus recyceltem Altpapier, hohe Isolierleistung
• 
Isolierschicht besteht aus Zellulosefasern (unbedenklich für Lebensmittel)
• Entsorgung der Hülle sowie der paperfloc Isolierelemente als Ganzes im Papiermüll

When will I receive my delivery?

We ship from Tuesday to Thursday within 24 - 48 hours. The shipping day is adjusted for public holidays so that you can receive ice-cold cocktails on time.

So that you know when the delivery will arrive, you will receive information as soon as the package leaves our warehouse. You can check the sending status at any time.

When ordering our cocktails, please make sure that someone can accept the package, otherwise it will be sent back to the depot and thaw there.

Where can I buy kukki cocktails?

You can find kukki cocktails in the catering trade , at Kaufland in the freezer, in wholesale or in our online shop .

Use our shop finder to find kukki dealers near you.

It is best to call your local dealer beforehand to find out the current stock.

Can kukki cocktails be ordered as a trial package?

If you want to try kukki cocktails as a trader, you can make an appointment with our sales force here .

Alternatively, you can put together a box of 12 in our private online shop at any time and have it delivered to you.

Read our FAQs