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Frequently Asked Questions

How do I store kukki Cocktails?

Frozen. This means in the freezer and not in the refrigerator. Make sure to maintain the cold chain. After delivery or your purchase, you should store the kukkis directly in your freezer.

How does frozen shipping work?

Shipping frozen goods is not entirely straightforward. Our logistics team has developed a procedure to ensure that everything you order from us arrives safely and consistently frozen. Therefore, we only ship during the week. Typically, delivery occurs one day after the shipping confirmation via DPD Food Express.

Our cocktails are carefully hand-packed in our sustainable kukki box with dry ice and Paperfloc insulation material. This is then placed in a sturdy shipping carton. The dry ice ensures a continuous cold chain. Thus, we can guarantee that the goods arrive frozen at your location with each shipment.

To maintain this, please place your order directly into the freezer after delivery - not in the refrigerator. The dry ice sublimates during transport, which is completely normal.If there are any remnants upon delivery, handle them with gloves for safety and allow them to evaporate outdoors - please refer to the guidelines regarding dry ice. Once the dry ice has completely evaporated, you can dispose of the empty bags.

kukki Cocktail Frozen shipping with Paperfloc insulation
•  Sustainable insulation packaging made from recycled paper, high insulation performance
•  Insulation layer consists of cellulose fibers (safe for food)
•  Dispose of the casing as well as the paperfloc insulation elements as a whole in paper waste

When will I receive my delivery?

We ship from Tuesday to Thursday within 24 - 48 hours. We do not ship one day before public holidays.

You will receive a shipping confirmation as soon as the package leaves our warehouse. You can check the shipping status at any time.

Please ensure that someone can accept the package when ordering our cocktails, as it will otherwise be returned to the depot and thaw there.

Where can I buy kukki Cocktails?

kukki CocktailYou can find it in the gastronomy, at Kaufland in the frozen section, in the wholesale or in our Onlineshop.

With our shop finder you can find kukki dealers near you.

It is best to call your local dealer beforehand to find out the current stock availability.

Are there kukki Cocktails available to order as a sample package?

If you want to try kukki Cocktails as a business owner, you can request more information here.

Alternatively, you can always assemble a 12-pack with us in private Onlineshop and have it delivered to you.

Read our FAQs

Commercial Customer Service

Contact

You can reach us by phone from Monday to Friday between 9:00 and 17:00 hours.

Please have your order and customer number ready if necessary.

+49 30 225 013 111

Frequently Asked Questions

Topics

Product
Preparation
Availability
Order
Delivery
Recycling
Marketing

Product

What is in kukki Cocktail?

kukkiOur cocktails are carefully and lovingly produced and bottled, partly by hand, in our cocktail manufactory in Berlin / Wustermark. Only the best ingredients make it into a kukki Cocktail and you can taste that!

kukkiOur cocktails are free from artificial colors and preservatives. With selected, fruity fresh components, kukki cocktails simply taste fantastic and do not require flavor enhancers. Additionally, all our cocktails are free from lactose and gluten. They are also vegan.

How are kukki Cocktails manufactured?

We handle everything ourselves in our own production. With love and partly by hand: from applying the label, to mixing the delicious cocktails, to filling the bottle with ice and fresh fruits. Here you can learn more about our production and about us.

How long is the shelf life of kukki Cocktails?

Our kukkis have a shelf life of at least 12 months when stored correctly. You can find the best before date on the bottle. Make sure to maintain the cold chain. After delivery or your purchase, you should store the kukkis immediately in your freezer.

The best before date is not an expiration date
The best before date does not indicate until when the food is still truly edible. It merely indicates until when the manufacturer guarantees that the food will still taste, smell, and look as promised. For this, the manufacturer often plans a time buffer, so that the food can still taste good even after the best before date has passed.

How do I store kukki Cocktails?

Cold Cocktails
Frozen. That means in the freezer and not in the refrigerator. Make sure to maintain the cold chain. After delivery or your purchase, you should store the kukkis immediately in your freezer.

Hot Cocktails
Store in a cool and dry place.

What do I need kukki Cocktail for in my business?

✅ Ice and fresh fruits already included
✅ Vegan, gluten-free, and lactose-free
✅ No flavor enhancers
✅ No artificial colorings
✅ No preservatives
✅ Prepared in 30 seconds
✅ Frozen, shelf life of at least 12 months
✅ IFS Higher Level certified

My kukki Cocktails are thawed, what now?

If there is no ice left in your kukki Cocktail before opening, because it has completely thawed, you should not consume it.

Additionally, kukkis should not be refrozen once they are completely thawed, as the bottles could burst.

Are there non-alcoholic kukki Cocktails?

Unfortunately, the implementation of a non-alcoholic cocktail as a kukki is not as straightforward as with alcohol. Currently, there are still no non-alcoholic kukki Cocktails.

May I drink kukki Cocktails?

Due to the alcohol content, kukkis are naturally not suitable for pregnant women, children, and adolescents under 18 years of age. Of course, they are also not suitable for driving – don’t drink & drive! We have decided to make our kukkis available only to those aged 18 and over. This has been our conscious decision, as we believe that cocktails should only be consumed at the age of 18, whether with wine or with spirits.

What is the kukki Toaster?

For the special needs in gastronomy, we have developed the kukki Toaster , which prepares a frozen kukki in 30 seconds.

Simply place it in, wait briefly, shake, and serve. Learn more about the installation and setup in our  installation video.

Connect the toaster
to a separately secured outlet. No multiple socket strips!

Set the toaster
20 seconds = freezer at -14 degrees
30 seconds = freezer at -18 degrees (standard)
40 or 50 seconds = freezer below -20 degrees

Toast cocktails
Gently place the bottle in the toaster stellen.Der The toaster automatically switches off ein.Geht when the light is out, the kukki is ready.

Shake
Shake the kukki vigorously upside down before opening.

Serve
Open the bottle, insert the straw, and cheers!

Can I test the kukki Toaster ?

No, because as a business owner, you have the opportunity to purchase our Starter Bundle with the kukki Toaster at a discounted price.

It is best to speak to your specialist advisor or simply register here and order in our commercial shop.

Why are kukki Cocktail vegan?

Many juices and wines are not vegan, as animal products are used as technical aids in their production.

For clarifying juice, wine, and similar beverages, animal gelatin is often used to filter the drink. 

Since no gelatin can be detected in the final product, these do not need to be labeled. In our product, the clarification process with gelatin is omitted, which is why we also stand for vegan drinks, completely free of animal aids.

Can I rent the kukki Toaster ?

You can rent our kukki Toaster for your event from one of our partners. Find a rental provider now and kukki Toaster rent.

Why don't kukki Cocktail bottles burst?

Our cylindrical ice cubes are produced and frozen using a patented process under high pressure. This allows the ice cubes to be placed in the bottles and then into the freezer. This method enables our kukki Cocktails to be frozen without the bottles bursting.

What length should drinking straws have?

We recommend a length of at least 23 cm so that the straw does not submerge in the bottle.

Our original kukki Cocktail glass straws from HALM (Made in Germany), with a length of 27 cm, fit visually and haptically perfectly with our glass bottles.

Our kukki Cocktail bio straws (Made in Germany), for commercial use, have a length of 25 cm and can also be used for other cold as well as hot beverages.

Why is there no cane sugar in my kukki Caipi ?

Each kukki Caipi is handcrafted with cane sugar. You can no longer see the sugar crystals as well because the crystals lose their brown color due to the acidity of the juices.

Preparation

How does the preparation in a water bath work?

Thaw for 3-4 minutes in a warm water bath.

Your kukki is ready when the ice is solid and the alcohol is liquid.

Shake the bottle upside down and then open.

Pierce the ice with a straw. Cheers!

How does the preparation work in kukki Toaster?

Thaw in seconds in kukki Toaster .

Your kukki is ready when the ice is solid and the alcohol is liquid.

Shake the bottle upside down and then open it.

Pierce the ice with a straw. Cheers!

Learn more about the kukki Toaster or watch the installation video.

How do I prepare many cocktails in a short time?

The trick is that only one person toasts and another person prepares. This allows for a rhythm that enables 120 kukkis to be served in 10 minutes.

Details
• 32A CEE connection for 6 toasters
• 16A CEE connection for 3 toasters
• Offer a maximum of 3-4 varieties
• 6 toasters = approximately 720 cocktails per hour
• 5h event = 3500 bottles

Can I thaw kukki Cocktail in the air?

Of course! However, please note that there will be different defrosting times depending on the outside temperature and the temperature of the freezing, which we cannot predict.

If you want to offer many kukki Cocktails at an event, we recommend using our kukki Toaster . You can rent this from one of our  partners, from a wholesaler, or purchase it from us in the Onlineshop .

Are kukki Cocktails still good if they are thawed at the neck?

This is not a big deal, as it is only alcohol that has collected at the neck. You can simply refreeze it. Please note that if the kukki is completely thawed, it should not be refrozen, as this could cause the bottle to burst.

Do I need the kukki Toaster?

For the special needs of the gastronomy sector, we have developed our "Toaster".

Don't worry, you don't necessarily need a kukki Toaster to enjoy our fantastic cocktails.

Is a warm water bath, the microwave, and the sun not hot or fancy enough for you? Then you can treat yourself to the kukki Toaster !

Availability

Where can I buy kukki Cocktails?

kukki CocktailYou can find it in the gastronomy, in the retail in the frozen food section, in the wholesale or in our Onlineshop.

With our shop finder you can find kukki dealers near you.

It is best to call your local dealer beforehand to find out the current stock availability.

How much do kukki Cocktails cost?

Private
A few selected kukki Cocktailitems are available from around €3 in retail.

In our private Onlineshop you can conveniently have kukkiitems delivered to your home starting from €4.89.

Commercial
As a business owner, it is best to contact your wholesaler.

Under commercial conditions, you can order in our commercial shop after successful registration.

With our shop finder you can find kukki dealers near you.

It is best to call your local dealer in advance to find out the current stock availability.

Where can I find kukki Cocktails in retail?

You can usually find our 3-pack kukki Cocktail advantage pack in the checkout area near the ice cubes and not with the spirits.

All Kaufland stores carry our kukki Cocktails, as the assortment is centrally managed by Kaufland. It’s best to ask at the information desk or speak to an employee in the frozen food department.

With our  Shopfinder , you can find kukki dealers near you.

Stock availability may vary by store. Please contact the staff to find out when the stock will be replenished.

Where can I find kukki Cocktail at wholesalers?

At some self-pickup retailers, you will find kukki Cocktails in the frozen food section. Your wholesaler can probably tell you more about it.

With our  Shopfinder , you can find kukki dealers near you.

It is best to call your local dealer in advance to find out the current stock availability.

In which countries is kukki Cocktail available?

kukki CocktailYou can currently purchase in Germany, the Netherlands, Switzerland, Austria, and Denmark. However, we are determined to conquer the whole world.

With our Shopfinder you can find kukki dealers near you.

Why don't you ship outside of Germany?

kukki Cocktail must be shipped frozen by express. Therefore, international shipping is not possible. kukki Cocktail is currently available in Germany, the Netherlands, and Switzerland.

With our  Shopfinder , you can find kukki dealers near you.

Are there mix boxes available in wholesale kukki Cocktail ?

No, but some self-pickup dealers offer kukki Cocktails individually.

With our Shopfinder you can find kukki dealers near you.

It is best to call your local dealer in advance to find out the current stock availability.

Why are kukki Cocktails more expensive in Onlineshop ?

The prices in our Onlineshop are mainly composed of the costs for shipping packaging, secondary packaging, insulation material, dry ice, paper tape, logistical additional effort, and express shipping.

If you do not want to wait for your kukki or wish to save on shipping costs or additional costs, you can find a kukki dealer near you through our Shopfinder.

Order

Why are the shipping costs so high?

To ensure you receive your kukki Cocktails quickly and to maintain consistent cooling, we ship all packages frozen via DPD Food.

Instead of using inexpensive Styrofoam boxes, we ship our kukki Cocktails in an expensive but sustainable insulated packaging made from recycled paper.

Want to save on shipping costs? With our  Shopfinder , you can find kukki dealers near you.

Why do I have to order at least 12 bottles?

Due to the costs for sustainable insulating packaging made from recycled waste paper, dry ice, express shipping, and the additional logistical effort, this is the smallest quantity we can offer in our Onlineshop .

Alternatively, you can purchase the 3-pack value set at Kaufland.

With our  Shopfinder , you can find kukki dealers near you.

What do I do with the dry ice?

Before the dry ice can be disposed of, it must completely evaporate. This takes about 48 hours.

Place it in an open container. Put this outside or in a very well-ventilated room. After it has evaporated, you can simply dispose of the packaging in the paper recycling.

Note that the dry ice should be stored out of reach of children and animals!

Why is my discount voucher not working?

Our discount promotions are automatically activated in your shopping cart.

Discount vouchers cannot be combined, and multiple discount vouchers cannot be redeemed simultaneously.

Cash redemption or account credit is not possible.

Note: Our discount voucher from the "Thank You" envelope is only valid for our kukki boxes in the private Onlineshop sector.

What exactly is the Trusted Shops certificate?

With us, you are on the safe side! kukkicocktail.com has been awarded the  Trusted Shops Quality Seal , which has stood for  security in online shopping  since 1999.

Before a company is awarded the Trusted Shops Quality Seal, it undergoes extensive testing by selected internet experts.

These tests include, for example: transparency in pricing, creditworthiness, handling of data protection, and the customer service offered.

A money-back guarantee is also provided to the customer thanks to the  Trusted Shops Seal of Approval . This applies, for example, if your purchased product is not delivered. You have the option to register for the money-back guarantee from Trusted Shops free of charge after your order. Here you can find detailed information about the  money-back guarantee.

These advantages you have as a kukki and Trusted Shops customer:

- In case of non-delivery or return of goods, you are guaranteed  buyer protection .

- In case of credit card misuse, your  deductible  will be refunded.

- A straightforward and quick  problem resolution  is guaranteed.

The  Trusted Shops reviews: Find out  here how our customers rate our service and rate us as well!

Are there kukki Cocktails available to order as a sample/test package?

If you want to try kukki Cocktails as a business owner, you can request more information here.

Alternatively, you can always assemble a 12-pack with us in private Onlineshop and have it delivered to you.

Do I receive free straws as a business owner?

To ensure your customers can enjoy our kukki Cocktails with the best possible taste, we offer high-quality organic drinking straws at a very attractive price.

Biological drinking straws made from organic raw materials based on sugar, glucose, and wood, which meet legal requirements and do not soften after a few minutes or alter the taste.

Check them out now in our commercial commercial Onlineshop section.

Do I receive free promotional materials?

As an active business customer, you are welcome to contact our  customer service .

Delivery

When will I receive my delivery?

We ship from Tuesday to Thursday within 24 - 48 hours. We do not ship one day before public holidays. You will receive a shipping confirmation as soon as the package leaves our warehouse. You can check the shipping status at any time.

Please ensure that someone can accept the package when ordering our cocktails, as it will otherwise be returned to the depot and thaw there.

The order has not arrived, what now?

With your tracking number, you can obtain detailed information from  DPD. It is possible that it was delivered to another person, z.B your neighbor.

Please use our contact form for further assistance.

How does frozen shipping work?

Shipping frozen goods is not entirely straightforward. Our logistics team has developed a procedure to ensure that everything you order from us arrives safely and consistently frozen. Therefore, we only ship during the week. Typically, delivery occurs one day after the shipping confirmation with DPD Food Express.

Our cocktails are carefully hand-packed in our sustainable kukki box with dry ice and Paperfloc insulation material. This is then placed in a sturdy shipping carton. The dry ice ensures a continuous cold chain. Thus, we can guarantee that the goods arrive frozen at your location when shipped.

To maintain this, please place your order directly into the freezer after delivery - not in the refrigerator. The dry ice sublimates during transport, which is completely normal.If there are any remnants upon delivery, handle them with gloves for safety and allow them to evaporate outdoors - please refer to the guidelines regarding dry ice. Once the dry ice has completely evaporated, you can dispose of the empty bags.

kukki Cocktail Frozen shipping with Paperfloc insulation
•  Sustainable insulation packaging made from recycled paper, high insulation performance
•  Insulation layer consists of cellulose fibers (safe for food)
•  Dispose of the casing as well as the paperfloc insulation elements as a whole in paper waste

Can I adjust the delivery or drop-off location?

You may have the option to adjust your delivery under the DPD tracking or to leave information for the delivery person. Unfortunately, we cannot make these changes for you and cannot guarantee that DPD will offer you these options.

For more information, please visit DPD.

My delivery is damaged, what happens now?

We are very sorry about this and it should not happen. Please fill out our  contact form  with the subject "Inquiry about my order." Please specify what exactly is damaged.

How long will the delivery remain frozen?

When the package is dropped off, the dry ice keeps your delivery frozen for up to 48 hours.

Recycling

How do I dispose of empty kukki Cocktail glass bottles?

The kukki Cocktail glass bottles are single-use bottles that are not subject to a deposit obligation.

We are affiliated with the Landbell Recycling System. This means that the bottle will be placed in a glass recycling container near you and, in most cases, will be processed into a new glass product directly in your region.

Please do not dispose of empty kukki Cocktail bottles in your household waste.

Help protect the environment and find the nearest white glass container.

How do I dispose of the insulation packaging?

Paperfloc is a sustainable insulating packaging made from recycled waste paper, where the insulating layer consists of cellulose fibers. The paperfloc insulation mats can be disposed of as a whole in paper waste or you can simply use them at your next kukki picnic.

Marketing

Where can I find photos that I am allowed to use?

In our  download area , you will find social media templates that you are welcome to use. Additionally, you will also find other promotional materials for customization there.

Can kukki Cocktail be my sponsor?

No and yes. Feel free to check out our collaboration page to learn more.

Can I get press material from you?

In our Press area you will find texts and also images available for free use.

In our Download area you will find images that you are welcome to use.

Can I customize the print data to suit my needs?

All print templates from our download area can be customized by you, as long as our design and brand recognition remain intact. For all print data, you can add more information, your logo, or even your prices.

Did I really win the contest?

We will notify you via our official account on Facebook/Instagram through direct message and announce all winners in the comments of the respective post. Unfortunately, there are often fake accounts circulating that indiscriminately flood our community. Please verify the account that contacts you and never respond with your contact details unless you are 100% sure.

Do I receive free promotional materials?

As an active business customer, you are welcome to contact our  customer service .
Contact us