Frequently Asked Questions


Product

What’s in kukki cocktails?

kukkis are carefully made and bottled, partly by hand and with lots of love, in our Cocktail manufactory in Berlin / Wustermark. Only the finest ingredients make it into a kukki Cocktail—and you can taste it!

kukkis are free from artificial colors and preservatives. Thanks to selected, fresh and fruity ingredients, kukkis taste simply fantastic and need no flavor enhancers. All our Cocktails are also lactose- and gluten-free. They’re vegan, too.

How are kukki cocktails made?

We do everything ourselves in our own production facility. With love and, in some cases, by hand: from applying the label and mixing the delicious cocktails to filling the bottle with ice and fresh fruit.

How long do kukki cocktails last?

When stored correctly, our kukkis have a shelf life of at least 12 months. You can find the best-before date on the bottle. Make sure to keep the cold chain intact. After delivery or your purchase, store the kukkis in your freezer right away.

How should I store kukki cocktails?

Make sure to maintain the cold chain. After delivery or your purchase, you should store the kukkis in your freezer right away.

What do I need kukki Cocktail for in my business?

✅ Ice cream and fresh fruit already included
✅ Vegan, gluten-free, and lactose-free
✅ No flavor enhancers
✅ No artificial colorings
✅ No preservatives
✅ Ready in 30 seconds
✅ Frozen shelf life of at least 12 months
✅ IFS Higher Level certified

My kukki cocktails have thawed—what now?

If there is no ice left in your kukki Cocktail before opening because it has already completely thawed, you should no longer consume it.

Additionally, kukkis must not be refrozen once they have completely thawed, as the bottles could burst.

Are there non-alcoholic kukki cocktails?

Unfortunately, producing an alcohol-free cocktail as a kukki is not physically as simple as producing one with alcohol. So at the moment, there are still no alcohol-free kukki cocktails.

Can I drink kukki cocktails?

Due to their alcohol content, kukkis are naturally not suitable for pregnant women, children, or anyone under 18. They are not suitable for driving either—don’t drink & drive! We have decided to make our kukkis available only to people aged 18 and over. This was a conscious decision on our part, as we believe cocktails should only be consumed from the age of 18, whether they contain wine or spirits.

What is the kukki toaster?

For the specific needs of the hospitality industry, we developed the kukki Toaster, which prepares a frozen kukki in just 30 seconds.

Simply place it inside, wait briefly, shake, and serve. Find out more about installation and setup in our installation video.

Connecting the toaster
Use a separately protected power outlet. Do not use a power strip!

Setting the toaster
20 seconds = freezer at -14°C
30 seconds = freezer at -18°C (standard)
40 or 50 seconds = freezer below -20°C

Toasting cocktails
Gently place the bottle in the toaster.The toaster switches on automatically.When the light goes out, the kukki is ready.

Shaking
Shake the kukki vigorously upside down before opening it.

Serving
Open the bottle, insert the straw, and cheers!

Can I test the kukki toaster?

No, as a business customer, you have the option of purchasing our Starter Bundle with the kukki toaster at a special price.

The best way to do this is to contact your sales advisor or simply register here and order from our business shop.

Why are kukki cocktails vegan?

Many juices and wines are not vegan because animal-derived products are used as processing aids during their production.

Animal-derived gelatin is often used to clarify and filter juice, wine, and similar beverages.

Since no gelatin can be detected in the final product, it does not have to be listed on the label. Our product does not undergo clarification with gelatin, which is why we stand for vegan drinks—entirely free from animal-derived processing aids.

Can I rent the kukki toaster?

You can rent our kukki toaster for your event from one of our partners. Find a rental provider now and rent a kukki toaster.

Why don’t kukki Cocktail bottles burst?

Our cylindrical ice cubes are produced and frozen under high pressure in a patented process. This is how the ice cubes are placed in the bottles and then deep-frozen. This process allows our kukki cocktails to be deep-frozen without the bottles bursting.

How long should drinking straws be?

We recommend a length of at least 23 cm so that the straw does not dip into the bottle.

Our original kukki Cocktail glass straws from HALM (Made in Germany), with a length of 27 cm, are a perfect visual and tactile match for our glass bottles.

Our kukki Cocktail organic drinking straws (Made in Germany), designed for commercial use, are 25 cm long and can also be used for other cold and hot beverages.

Why is there no raw cane sugar in my kukki Caipi?

Each kukki Caipi is made by hand with cane sugar. You can just no longer see the sugar crystals as clearly because the acid in the juices causes them to lose their brown color.

Preparation

How does preparation in a hot-water bath work?

Thaw in a hot-water bath for 3–4 minutes.

Your kukki is ready when the ice is solid and the alcohol is liquid.

Shake the bottle upside down, then open it.

Pierce the ice with a drinking straw. Cheers!

How does preparation work in the kukki toaster?

Defrost in the kukki toaster in seconds.

Your kukki is ready when the ice is solid and the alcohol is liquid.

Shake the bottle upside down, then open it.

Pierce the ice with a drinking straw. Cheers!

Learn more here about the kukki toaster, or watch the installation video directly.

How can I prepare many cocktails in a short time?

The trick is that only one person toasts, while another person only handles the preparation. This makes it possible to maintain a rhythm that allows 120 kukkis to be served in 10 minutes.

Details
• 32A CEE connection for 6 toasters
• 16A CEE connection for 3 toasters
• Offer a maximum of 3–4 varieties
• 6 toasters = approx. 720 cocktails per hour
• 5-hour event = 3,500 bottles

Can I thaw kukki cocktails in the air?

Of course! However, please note that thawing times will vary depending on the outdoor temperature and the temperature of the freezer, so we cannot predict them.

If you want to serve lots of kukki cocktails at an event, we recommend using our kukki Toaster. You can rent one from one of our partners, or buy one from a wholesaler or our online shop.

Are kukki cocktails still good if they have thawed around the neck of the bottle?

That’s not a problem, as it’s only alcohol that has collected around the neck. You can simply refreeze it. Please note that if the kukki has completely thawed, it must not be refrozen, as the bottle could otherwise burst.

Do I need the kukki toaster?

We developed our “toaster” to meet the specific needs of the hospitality industry.

Don’t worry, you don’t necessarily need a kukki toaster to enjoy our fantastic cocktails.

Is a hot-water bath, the microwave, and the sun not hot or fancy enough for you? Then treat yourself to the kukki toaster!

Availability

Where can I buy kukki cocktails?

You can find kukki Cocktails in the food service industry, in the frozen section at Kaufland, through wholesalers, or in our online shop.

Use our store locator to find kukki dealers near you.

It’s best to call your local dealer beforehand to check current stock.

How much do kukki cocktails cost?

Private
You can already get a selection of kukki cocktails from around €3 at retail stores.

In our private online shop, you can conveniently have kukkis delivered to your home from €4.89.

Business
If you run a business, it’s best to contact your wholesaler.

After successfully registering, you can order from our business shop at commercial rates.

Use our shop finder to find kukki dealers near you.

It’s best to call your local dealer in advance to find out about current stock.

Where can I find kukki cocktails at Kaufland?

You can usually find our 3-pack kukki Cocktail value pack in the checkout area near the ice cubes, rather than with the spirits.

All Kaufland stores carry our kukki Cocktails, as Kaufland’s range is managed centrally. It’s best to ask at the information desk or speak to a member of staff in the frozen food department.

Use our store locator to find kukki dealers near you.

Stock levels may vary by store. Please ask the staff when the stock will be replenished.

Where can I find kukki Cocktail at wholesalers?

At some pickup retailers, you can find kukki cocktails in the frozen food section. Your wholesaler can probably tell you more about them.

Use our store finder to find kukki dealers near you.

It’s best to call your local dealer beforehand to find out the current stock.

Which kukki Cocktail varieties are available at Kaufland?

At Kaufland, you’ll find our Mojito, El Presidente, Wild Passion Fruit, and Pink Grapefruit varieties as a three-pack of a single flavor in the frozen food section.

Why aren’t there more kukki Cocktail varieties at Kaufland?

Kaufland’s headquarters decides which varieties are added to its range. So it’s best to contact Kaufland.

You can order all varieties from our online shop.

Which countries have kukki Cocktail?

So far, you can buy kukki Cocktails in Germany, the Netherlands, Switzerland, Austria, and Denmark. But we are determined to conquer the whole world.

Use our Shopfinder to find kukki dealers near you.

Why don’t you ship outside Germany?

kukki Cocktails must be shipped frozen by express delivery. International shipping is therefore not possible. kukki Cocktails are currently available in Germany, the Netherlands, and Switzerland.

Use our store locator to find kukki dealers near you.

Are kukki Cocktail Mix Boxes available for wholesale?

No, but some self-collection retailers offer individual kukki cocktails.

Use our store locator to find kukki dealers near you.

It’s best to call your local dealer in advance to find out the current stock.

Order

Why are the shipping costs so high?

To ensure that you receive your kukki Cocktails quickly and that they remain consistently chilled, we ship all packages frozen via DPD Food.

Instead of using inexpensive Styrofoam boxes, we ship our kukki Cocktails in a more expensive but sustainable insulated packaging made from recycled waste paper.

Want to save on shipping costs? Use our store finder to find kukki dealers near you.

Why do I have to order at least 12 bottles?

Due to the cost of the sustainable insulated packaging made from recycled waste paper, dry ice, express shipping, and the additional logistical effort, this is the smallest quantity we can offer in our online shop.

Alternatively, you can buy the 3-pack at Kaufland.

Use our store finder to find kukki dealers near you.

What should I do with the dry ice?

Before the dry ice can be disposed of, it must evaporate completely. This takes approximately 48 hours.

To do this, place it in an open container. Put the container outdoors or in a very well-ventilated room. Once the dry ice has evaporated, simply dispose of the packaging with the waste paper.

Make sure the dry ice is kept out of reach of children and animals!

Why isn’t my discount voucher working?

Our discounts are automatically applied in your shopping cart.

Discount vouchers cannot be combined, and multiple discount vouchers cannot be redeemed at the same time.

Cash redemption or credit to an account is not possible.

Note: 
Our discount voucher from the "Thank You" envelope is only valid for our kukki Boxes in the private online shop.

What exactly is the Trusted Shops certificate?

You’re on the safe side with us! kukkicocktail.com has been awarded the Trusted Shops seal of approval, which has stood for security when shopping online since 1999.

Before a company is awarded the Trusted Shops seal of approval, it is thoroughly reviewed in extensive tests by selected internet experts.

These tests include, for example: transparency in pricing, creditworthiness, how data protection is handled, and the customer service offered.

Thanks to the Trusted Shops trustmark, customers are also offered a money-back guarantee. This applies, for example, if the product you purchased is not delivered. After placing your order, you can sign up for Trusted Shops’ money-back guarantee free of charge. You can find detailed information about the money-back guarantee here.

These are the benefits you enjoy as a kukki and Trusted Shops customer:

- In the event that your goods are not delivered or are returned, you are guaranteed buyer protection.

- In the event of credit card misuse, your excess will be reimbursed.

- You are guaranteed a straightforward and fast solution to your problem.

Trusted Shops reviews: Find out here how our customers rate our service, and leave us a review too!

Can kukki cocktails be ordered as a sample or tasting pack?

If you would like to try kukki cocktails as a business customer, you can request more information here.

Alternatively, you can put together a box of 12 at any time in our private online shop and have it delivered to you.

Do I get free drinking straws as a business customer?

So your customers can enjoy our kukki cocktails with the best possible taste, we offer high-quality organic straws at a very attractive price.

Organic straws made from sugar-, glucose-, and wood-based raw materials that meet legal requirements and do not become soggy after just a few minutes or alter the taste.

Take a look at them now in our commercial online shop.

Do I get free promotional materials?

As an active business customer, you’re welcome to contact our customer service.

Delivery

When will I receive my delivery?

We ship from Tuesday to Thursday within 24–48 hours. We do not ship on the day before public holidays. You will receive a shipping confirmation as soon as the parcel leaves our warehouse. You can check the shipment status at any time.

When ordering our cocktails, please make sure that someone is available to accept the parcel; otherwise, it will be returned to the depot, where it will thaw.

The order hasn’t arrived—what should I do now?

With your tracking number, DPD can provide you with detailed information. It may have been delivered to another person, such as your neighbor.

If you have given DPD permission to leave the parcel in a designated location, we cannot assist you in this case. You can find more information from DPD Support.

Can’t find the parcel?
Please complete the legally binding declaration (download) and send the signed document to: support@kukkicocktail.com

We will forward your document to DPD and get back to you as soon as we receive a response from DPD. This may take up to 4 weeks.

How does frozen shipping work?

Shipping frozen goods is not easy. Our logistics team has developed a process to ensure that everything you order from us arrives safely and fully frozen. That’s why we only ship during the week. Delivery usually takes place one day after shipping confirmation with DPD Food Express.

Our Cocktails are carefully packed by hand in our sustainable kukki Box with dry ice and Paperfloc insulation material. This is then placed in a sturdy shipping carton. The dry ice ensures an uninterrupted cold chain. This allows us to guarantee that your goods will arrive frozen when shipped.

To keep them frozen, place your order in the freezer immediately after delivery—not in the refrigerator. The dry ice evaporates during transport, which is completely normal. If any remains are still present upon delivery, only handle them with gloves as a precaution and allow them to evaporate outdoors—please follow the instructions on dry ice. Once the dry ice has completely evaporated, you can dispose of the empty bags.

kukki Cocktail frozen shipping with Paperfloc insulation
• 
Sustainable insulated packaging made from recycled waste paper, offering high insulation performance
• 
The insulation layer consists of cellulose fibers (safe for food)
• Dispose of the outer packaging and the Paperfloc insulation elements together in the paper recycling

Can I change the delivery or drop-off location?

You may be able to adjust your delivery through DPD tracking or leave information for the delivery driver. Unfortunately, we cannot make these changes for you, nor can we guarantee that DPD offers you these options.

You can find more information at DPD.

My delivery is damaged—what happens now?

We’re naturally very sorry about this, and it shouldn’t happen. Please fill out our contact form with the subject “Question about my order.” Please specify exactly what is damaged.

How long does the delivery stay frozen?

Once the package has been delivered, the dry ice will keep your delivery frozen for up to 48 hours.

Recycling

How do I dispose of empty kukki Cocktail glass bottles?

kukki Cocktail glass bottles are single-use bottles that are not subject to a deposit requirement.

We are affiliated with the Landbell Recycling System. This means that the bottle is placed in a glass recycling container in your area and, in most cases, processed directly in your region into a new glass product.

Please do not dispose of empty kukki Cocktail bottles in your household waste.

Help protect the environment and find the nearest clear-glass recycling container.

How do I dispose of the insulated packaging?

Paperfloc is sustainable insulated packaging made from recycled waste paper, with an insulating layer made of cellulose fibers. The paperfloc insulation mats can be disposed of as a whole in the paper recycling bin, or you can simply use them at your next kukki picnic.

Marketing

Where can I find photos that I’m allowed to use?

In our download area, you’ll find social media templates that you’re welcome to use. You’ll also find additional promotional materials there for customization.

Can kukki Cocktail be my sponsor?

No and yes. Feel free to check out our collaborations page to learn more.

Can I get press materials from you?

In our press section, you’ll find text and images available for free use.

In our download section, you’ll find images that you’re welcome to use.

Can I customize the print data to suit my needs?

All print templates from our download area can be customized as long as our design and brand recognition are maintained. You can add more information, your logo, or even your prices to any of the print files.

Did I really win the competition?

We will notify you via direct message from our official Facebook/Instagram account and announce all winners in the comments on the respective post. Unfortunately, fake accounts are often circulating and indiscriminately flooding our community. Please check the account that contacts you, and never reply with your contact details unless you are 100% sure.

Do I get free promotional materials?

As an active business customer, you’re welcome to contact our customer service.